By accessing, browsing or using this Website, or by placing an order through the Website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use the Website or place an order through it.

1. About Us

The OM Dresses is a brand operated by Raal Enterprises, a GST Registered and Udyam (MSME) Registered business based in Surat, Gujarat, India.

For the purpose of these Terms:

“Website” means https://theomdresses.com/
“We”, “Us” or “Our” means Raal Enterprises, operating under the brand name The OM Dresses.
“You”, “Customer” or “User” means any person accessing the Website or placing an order through the Website.

2. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms & Conditions.

You must not use the Website in any manner that may:

Violate any applicable law or regulation
Infringe the rights of another person or business
Damage, disable or interfere with the Website
Attempt to gain unauthorized access to the Website or its systems
Submit false, misleading or fraudulent information

We reserve the right to restrict or suspend access to the Website where reasonably necessary to protect our business, customers, Website or systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colours, sizes, specifications and availability displayed on the Website are accurate.

However, minor variations may occur due to:

Photography and lighting conditions
Different screen or device settings
Manufacturing or finishing variations
Product batches
Availability changes

We do not guarantee that the colour displayed on your device will exactly match the physical product.

4. Product Availability

All products are subject to availability.

We make reasonable efforts to maintain accurate stock information. However, stock may change without prior notice.

If a product becomes unavailable after an order is placed, we may contact the customer regarding available options, including an alternative product, waiting for restocking or refund of the applicable amount, subject to our Return & Refund Policy and applicable law.

5. Prices and Taxes

Product prices displayed on the Website are subject to change without prior notice.

Applicable GST and other charges, where applicable, will be communicated or displayed during the ordering process.

In case of an obvious pricing or technical error, we reserve the right to correct the error and, where necessary, cancel the affected order and refund any amount already paid.

6. Orders and Order Confirmation

Product listings on the Website constitute an invitation to offer.

When you place an order, you submit an offer to purchase the selected product(s).

An order is subject to:

Product availability
Correct product and pricing information
Payment verification
Delivery serviceability
Fraud and security checks, where applicable
Final confirmation by Raal Enterprises

An order confirmation may be communicated through the email address, mobile number or other contact information provided by the customer.

Receipt of an order acknowledgement does not necessarily constitute final acceptance of the order.

We reserve the right to accept, reject or cancel an order where reasonably necessary.

7. Payment

Payments may be processed through third-party payment service providers supported on the Website.

Available payment methods may include:

Credit Cards
Debit Cards
UPI
Net Banking
Other payment methods supported by our payment service providers

Payment processing is subject to the terms, security procedures and verification requirements of the applicable payment service provider, bank or card issuer.

8. Credit Card EMI

Where Credit Card EMI is available, EMI eligibility, approval, tenure, interest, processing fees and other applicable charges are determined by the respective card issuer, bank and/or payment gateway.

EMI approval is not guaranteed by Raal Enterprises.

The customer should review the EMI terms, applicable charges and repayment details displayed by the payment gateway or card issuer before completing the transaction.

Raal Enterprises does not control the internal approval, conversion, interest calculation or repayment procedures of the card issuer or bank.

9. Cancellation by Us

We reserve the right to cancel or reject an order where reasonably necessary, including circumstances such as:

Product unavailability
Incorrect or erroneous product information
Pricing or technical errors
Payment verification issues
Suspected fraudulent or unauthorized transactions
Delivery serviceability problems
Inability to fulfil the order
Other legitimate business or legal reasons

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Return & Refund Policy and the applicable payment service provider’s procedures.

10. Cancellation by Customer

Customers may request cancellation as soon as possible after placing an order.

Cancellation may not be possible once an order has been processed, packed or dispatched.

Where cancellation is approved after payment, the applicable refund will be processed according to our Return & Refund Policy and applicable payment gateway procedures.

Any applicable non-refundable charges may be deducted where legally permissible and where such charges have actually been incurred.

11. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery timelines are estimates and may vary due to courier operations, weather, public holidays, customs clearance, government restrictions, incorrect address information or other circumstances beyond our reasonable control.

For international shipments, customs duties, import taxes, local taxes, clearance charges and other destination-country charges are generally payable by the customer/consignee unless otherwise agreed.

12. Returns, Refunds and Replacements

Returns, refunds and replacements are governed by our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

13. International Orders

International orders may be shipped through reputed courier or logistics providers depending on destination and serviceability.

International delivery is subject to:

Destination-country regulations
Customs clearance
Import requirements
Courier policies
Product restrictions, where applicable
Payment and shipping verification

Any customs duty, import tax, local tax, customs clearance fee or other destination-country charge applicable to an international shipment is generally the responsibility of the buyer/consignee.

14. Wholesale and Business Orders

Certain products and catalogues on the Website may be offered for wholesale, B2B, reseller, boutique or export purposes.

Where a product or catalogue is specifically identified as wholesale/B2B/export, applicable minimum order quantities, set quantities, pricing and payment terms may apply.

Customers should review the product or catalogue details before placing an order.

15. Intellectual Property Rights

All content available on the Website, including but not limited to:

Website design
Logos and brand elements
Product photographs
Product descriptions
Text
Graphics
Videos
Catalogues
Page layouts
Other original content

is owned by or used by Raal Enterprises/The OM Dresses with appropriate rights or permissions, unless otherwise stated.

You may not copy, reproduce, modify, publish, distribute, sell, commercially exploit or use our Website content, photographs, product descriptions, branding or other materials without prior written permission, except where permitted by applicable law.

16. Limitation of Liability

We take reasonable steps to maintain the Website and provide accurate information. However, to the extent permitted by applicable law, Raal Enterprises shall not be liable for indirect, incidental, special or consequential loss arising from circumstances beyond our reasonable control.

This may include delays or interruptions caused by:

Courier or logistics providers
Payment service providers
Internet or technical failures
Natural events
Government restrictions
Customs procedures
Third-party service interruptions

Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.

17. Third-Party Services

The Website may use third-party services including payment gateways, courier/logistics providers, analytics services, hosting services and other service providers.

Use of such services may be subject to the respective third party’s terms, policies and procedures.

We are not responsible for independent actions, policies or technical failures of third-party service providers to the extent permitted by applicable law.

18. Website Availability and Security

We make reasonable efforts to keep the Website operational and secure.

However, temporary interruptions may occur due to maintenance, technical problems, hosting issues, security incidents, updates or circumstances beyond our reasonable control.

We do not guarantee that the Website will always be available, uninterrupted or completely free from technical errors.

19. Privacy

Personal information provided by customers is handled according to our Privacy Policy.

By using the Website and placing an order, you acknowledge that your information may be processed as described in our Privacy Policy for purposes including order processing, payment verification, shipping, customer support, legal compliance and other legitimate business purposes.

20. Fraud Prevention and Verification

We may carry out reasonable verification or security checks before processing an order or payment.

Where information provided by a customer appears inaccurate, incomplete or suspicious, we may request additional information or verification before accepting or processing the order.

21. Changes to Terms & Conditions

We may update or modify these Terms & Conditions from time to time to reflect changes in our business practices, Website features, services or applicable legal requirements.

The latest version published on the Website will apply to orders and Website use after the effective date of the updated Terms.

We recommend reviewing this page periodically.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to the Website, orders or services shall be subject to the jurisdiction of the competent courts in Surat, Gujarat, India.

23. Grievance and Customer Support

For questions, complaints, order-related concerns or grievances, please contact:

Raal Enterprises
Brand: The OM Dresses
Location: Surat, Gujarat, India
Email: info@theomdresses.com
WhatsApp / Phone: +91 96645 99001

Business Hours: Monday to Saturday, 09:00 AM – 06:00 PM IST

We will make reasonable efforts to review and respond to customer concerns within a reasonable period.

24. Acceptance of Terms

By accessing the Website, using its services or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.

If you do not agree with these Terms & Conditions, please discontinue use of the Website.

Important Notice

Nothing in these Terms & Conditions is intended to exclude, restrict or limit any consumer rights, statutory rights or legal remedies that cannot legally be excluded, restricted or limited under applicable law.

+91 96645 99001