We make reasonable efforts to quality-check products before dispatch. However, in the event that a customer receives a wrong, damaged or manufacturing-defective product, the following Return & Refund Policy will apply.

1. Damaged, Defective or Wrong Product

If you receive a product that is:

Damaged during delivery
Manufacturing defective
Different from the product ordered
Missing an essential item that was part of the confirmed order

you must contact us as soon as possible.

Complaint Time Limit

The customer must report the issue within 24 hours of receiving the order.

Please contact us at:

Email: info@theomdresses.com
Phone / WhatsApp: +91 96645 99001

When submitting a complaint, please provide:

Order number
Customer name
Registered mobile number
Clear photographs of the product
Clear photographs of the packaging and shipping label
A brief description of the issue
Unboxing video, where available

The submitted information may be reviewed before a replacement or refund is approved.

2. Quality Check Before Dispatch

Products are checked before dispatch to identify visible defects, damage and other quality-related issues.

Minor variations in colour, texture, printing, embroidery, fabric appearance or finishing may occur due to photography, lighting, screen settings and manufacturing processes.

Such normal variations may not qualify as a product defect.

3. Colour Variation

Slight colour differences between product photographs displayed on the website and the actual product may occur because of:

Photography lighting
Camera settings
Display or monitor settings
Mobile phone screen settings
Manufacturing or dyeing variations

Minor colour variations do not normally qualify for return or refund.

However, if the product received is materially different from the colour/product ordered, the customer should contact us within the applicable complaint period for review.

4. Return Approval

Returns are not automatically accepted.

Where a return is required because of a confirmed damaged, defective or incorrect product, we will provide return instructions to the customer.

Customers should not send products back without first contacting us and receiving return instructions.

Unauthorised returns may not be accepted.

5. Replacement

Where a product is confirmed as damaged, defective or incorrectly supplied, we may provide a replacement subject to product availability.

If the same product is unavailable, an applicable refund may be offered instead.

The final resolution will depend on the nature of the issue, product availability and applicable policy.

6. Refunds

Where a refund is approved, the applicable refund amount will be processed through the appropriate payment method or another mutually agreed payment method, subject to applicable payment-provider procedures.

Refunds will not normally be made in cash.

For payments made through a payment gateway, the refund may be processed back through the applicable payment method or payment gateway, subject to the gateway’s processing procedures.

7. Refund Processing Time

Once a refund is approved by Raal Enterprises, the refund will normally be initiated within 7 working days, subject to verification and payment-provider processing times.

The time taken for the refunded amount to appear in the customer’s bank account, card account or other payment method may vary depending on the applicable bank, card issuer or payment service provider.

8. Credit Card / EMI Transactions

For orders paid using Credit Card EMI, any approved refund will be processed according to the applicable payment gateway and card issuer/bank procedures.

EMI conversion, cancellation, reversal, interest, processing fees or other applicable charges may be governed by the respective card issuer, bank and payment gateway terms.

Raal Enterprises does not control the processing time or internal procedures of the card issuer or payment gateway.

Customers should refer to the applicable bank/card issuer or payment gateway for specific information regarding EMI reversal, charges or repayment schedules.

9. Order Cancellation

Order cancellation requests should be submitted as soon as possible after placing an order.

Cancellation may not be possible once the order has been processed, packed or dispatched.

Where cancellation is accepted, any applicable refund will be processed according to the payment method and applicable refund terms.

Shipping, payment-processing or other charges may be non-refundable where they have already been incurred, subject to applicable law.

10. Products Not Eligible for Return

Returns or refunds may not be available for:

Change of mind after purchase
Minor colour variation
Minor fabric or texture variation
Minor design or finishing variation
Products damaged after delivery due to customer handling
Products altered, washed, worn or used after delivery
Products damaged due to improper storage or care
Products returned without prior approval
Products where the reported issue cannot be reasonably verified

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

11. International Orders

For international orders, return, replacement and refund arrangements may be subject to destination-country requirements, courier procedures, customs requirements and applicable shipping costs.

Any customs duties, import taxes or other destination-specific charges are generally subject to the applicable destination and order terms.

Customers should contact us before returning an international order.

12. Shipping Charges on Returns

Where a return is approved because the product was confirmed as damaged, defective or incorrectly supplied, the applicable return shipping arrangement will be communicated to the customer.

For other types of returns or cancellations, shipping and payment-processing charges may be non-refundable where already incurred, subject to applicable law.

13. Inspection and Resolution

After receiving the complaint and supporting information, we may review the order details, photographs, videos, product condition and other relevant information before determining the appropriate resolution.

The customer may be requested to provide additional information or photographs where necessary.

14. How to Contact Us

For return, replacement or refund requests, please contact:

Raal Enterprises
Brand: The OM Dresses
Email: info@theomdresses.com
Phone / WhatsApp: +91 96645 99001
Location: Surat, Gujarat, India

Please mention your Order Number in all return or refund communications.

15. Policy Updates

Raal Enterprises may update this Return & Refund Policy from time to time to reflect changes in our business practices, payment methods, services or applicable legal requirements.

The latest version will be published on this page with the updated Last Updated date.

Important Notice

This Return & Refund Policy should be read together with our Terms & Conditions, Privacy Policy and Shipping & Delivery Policy.

Nothing in this policy is intended to remove or restrict any consumer rights that are mandatory under applicable law.

+91 96645 99001