Shipping Policy

Last Updated: 16 September 2026

The OM Dresses is a brand operated by Raal Enterprises, a GST Registered and Udyam (MSME) Registered business based in Surat, Gujarat, India.

By placing an order through https://theomdresses.com/, you acknowledge and agree to the shipping terms described below.

1. Order Processing

Orders are processed subject to product availability and successful payment verification.

Products are booked and prepared for dispatch after receipt and verification of the required payment.

We make reasonable efforts to maintain accurate stock information on our website. However, in case of an unexpected stock discrepancy, we may contact the customer regarding the available options, including waiting for restocking or receiving a refund for the unavailable product, subject to our Return & Refund Policy and applicable law.

2. Shipping Charges

Shipping charges are calculated based on factors such as:

• Destination

• Parcel weight

• Parcel dimensions

• Shipping service selected

• Courier availability

• Delivery location

The applicable shipping charges will be displayed or communicated to the customer before completion of the order, wherever applicable.

For international orders, shipping charges may vary depending on the destination country, parcel weight, dimensions and courier service.

3. Domestic Shipping – India

We ship orders to serviceable locations across India through available courier partners.

If a particular PIN code is not serviceable through our regular courier partner, we may use an alternative shipping service, including India Post, where available.

Delivery timelines may vary depending on the destination, courier service, weather, public holidays and other circumstances beyond our reasonable control.

4. International Shipping

International orders may be shipped through reputed courier and logistics partners, depending on destination and service availability.

International shipping services may include:

• DHL

• FedEx

• UPS

• Aramex

• Skynet

• DPD

• India Post

• Air Cargo

• Other reputable courier or logistics partners where required

The courier or logistics partner may vary depending on the destination country and service availability.

5. Estimated Delivery Time

For international shipments, the estimated transit time is generally 4–10 working days after dispatch, subject to destination, customs clearance, courier operations and other circumstances beyond our reasonable control.

Domestic delivery timelines may vary according to the destination and courier service.

Delivery estimates are indicative only and do not constitute a guaranteed delivery date.

6. Customs, Duties, Taxes and Other Charges

For international shipments, any customs duties, import taxes, local taxes, clearance charges, handling charges or other government charges imposed by the destination country are generally the responsibility of the consignee/customer, unless otherwise specifically agreed in writing.

Raal Enterprises is not responsible for charges imposed by customs authorities or government agencies in the destination country.

Customers are responsible for complying with applicable import regulations of their destination country.

7. Parcel Insurance

Shipment insurance may be available upon buyer/customer request, subject to the applicable courier or insurance provider’s terms and conditions.

Where insurance is purchased, any claim for loss or damage will be handled according to the applicable insurance and courier procedures.

Where parcel insurance is not purchased or available, any claim for loss or damage may be subject to the courier company’s applicable claim rules and limitations.

Customers may contact us regarding available insurance options before dispatch.

8. Delivery Area and Serviceability

We use established and reputable courier and logistics partners based on their serviceability and delivery network.

If the customer’s PIN code or delivery address is outside the serviceable area of our primary courier partner, we may use an alternative courier or postal service, including India Post, where available.

If no suitable delivery service is available for the provided address, we may contact the customer to discuss available options.

9. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

• Natural disasters

• Severe weather conditions

• Floods or other natural events

• Public holidays

• Strikes or transportation disruptions

• Customs clearance

• Government restrictions

• Courier operational issues

• Incorrect or incomplete delivery information

• Remote or difficult-to-service locations

• Other unforeseen circumstances

Such delays do not automatically qualify as a product defect or cancellation unless otherwise required under applicable law.

10. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Complete delivery address

• PIN/ZIP code

• Mobile number

• Email address, where applicable

We are not responsible for delays, additional charges or failed delivery caused by incorrect or incomplete information provided by the customer.

11. Tracking Information

Where tracking is available, tracking details may be shared with the customer through the contact information provided during the ordering process.

Customers can use the tracking information provided by the applicable courier or logistics service to monitor shipment progress.

12. Delivery Confirmation

Delivery is considered completed when the shipment is delivered to the address provided by the customer or recorded as delivered by the applicable courier/postal service, subject to applicable law and courier procedures.

Customers should inspect the parcel at the time of delivery wherever reasonably possible.

13. Damaged, Defective or Incorrect Shipment

If a customer receives a damaged, defective or incorrect product, the customer should contact us as soon as possible and preferably within 24 hours of delivery.

Please provide:

• Order number

• Customer name

• Registered mobile number

• Photographs of the parcel and product

• Shipping label

• Description of the issue

• Unboxing video, where available

Such complaints will be reviewed according to our Return & Refund Policy.

14. Returns and Return Shipping

Where a return or replacement is approved, the applicable return shipping charges may be borne by the customer unless otherwise agreed or required under applicable law.

Return eligibility and refund conditions are governed by our Return & Refund Policy.

15. Payment and Order Confirmation

Orders are subject to product availability, payment verification and final order confirmation by Raal Enterprises.

Available payment methods may include Credit/Debit Cards, UPI, Net Banking and other payment methods supported by our payment service providers.

Where Credit Card EMI is available, EMI eligibility, approval, tenure, interest and applicable charges are subject to the respective card issuer, bank and payment gateway terms.

EMI approval is not guaranteed by Raal Enterprises.

16. Contact Us

For shipping, delivery or order-related assistance, please contact:

Raal Enterprises
Brand: The OM Dresses
Location: Surat, Gujarat, India
Email: info@theomdresses.com
WhatsApp / Phone: +91 96645 99001

Business Hours: Monday to Saturday, 09:00 AM – 06:00 PM IST

17. Policy Updates

Raal Enterprises may update this Shipping Policy from time to time to reflect changes in shipping services, courier arrangements, business practices or applicable legal requirements.

The latest version published on this website will apply to orders placed after the effective date of the updated policy.

Important Notice

Nothing in this Shipping Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.