Privacy Policy
Privacy Policy
Who We Are
The OM Dresses is a brand operated by Raal Enterprises, a GST-registered and Udyam-registered business based in Surat, Gujarat, India.
Website: https://theomdresses.com/
Legal Business Name: Raal Enterprises
Brand Name: The OM Dresses
Email: info@theomdresses.com
Phone / WhatsApp: +91 96645 99001
We respect your privacy and are committed to protecting the personal information you provide while using our website, placing an order, making an enquiry or contacting us.
What Personal Data We Collect and Why We Collect It
Depending on how you use our website, we may collect the following information:
Name
Mobile number
Email address
Billing address
Shipping or delivery address
Order and product details
Business or company information provided by you
Customer enquiry and communication details
Payment and transaction-related information
IP address
Browser and device information
Website usage information
Cookies and similar technical information
We use this information where reasonably necessary to provide our products and services, process orders, communicate with customers, maintain security and comply with applicable legal requirements.
How We Use Your Personal Information
We may use your personal information to:
Process and confirm orders
Verify payments and transactions
Arrange shipping and delivery
Provide customer support
Respond to enquiries and requests
Process applicable cancellations and refunds
Communicate order and service updates
Prevent fraud, misuse and unauthorized transactions
Maintain website security
Improve our website, products and services
Maintain accounting, taxation and business records
Comply with applicable legal and regulatory requirements
Orders and Customer Information
When you place an order or submit an enquiry through our website, we may use the information provided by you to process your request and communicate with you.
Orders are subject to product availability, payment verification and final order confirmation by Raal Enterprises.
We may contact customers by email, phone or WhatsApp regarding orders, payments, shipping, delivery, customer support and other service-related matters.
Payment Information
Payments made through our website may be processed by third-party payment service providers.
We do not intentionally store complete credit card numbers, debit card numbers, CVV or other sensitive card authentication information on our website unless specifically required and lawfully permitted.
Payment information may be handled directly by the applicable payment service provider in accordance with its security practices, terms and privacy policy.
Available payment methods may include Credit/Debit Cards, UPI, Net Banking and other payment methods supported by our payment service providers.
Credit Card EMI
Where Credit Card EMI is available, EMI eligibility, approval, tenure, interest and applicable charges are subject to the respective card issuer, bank and payment gateway terms.
EMI approval is not guaranteed by Raal Enterprises.
Customers should review the applicable EMI terms displayed by the payment gateway or card issuer before completing an EMI transaction.
Sharing of Personal Information
We may share necessary customer information with trusted third-party service providers where required to provide our products and services.
These may include:
Payment service providers
Banks or card issuers where applicable
Courier and logistics providers
Shipping and delivery partners
Website hosting and technical service providers
Website security and spam-prevention services
Analytics and website-performance service providers
Professional, legal, accounting or regulatory service providers where required
We do not sell customer personal information for unrelated commercial purposes.
Third-party service providers may process information according to their own applicable privacy policies and legal obligations.
Cookies
Our website may use cookies and similar technologies to improve website functionality, security, performance and user experience.
Cookies may be used for purposes such as:
Remembering website preferences
Maintaining shopping cart and session functionality
Website security
Analytics and performance measurement
Improving website functionality
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Comments
If visitors leave comments on the website, we may collect the information shown in the comments form, together with the visitor’s IP address and browser user-agent information to help detect spam and maintain website security.
If a third-party service such as Gravatar is used for comments, its applicable privacy policy may also apply.
Media
If you upload images to our website, you should avoid uploading images containing embedded location information such as EXIF GPS data unless you intend to share that information.
Embedded Content from Other Websites
Pages on our website may contain embedded content such as videos, images, articles or other content from third-party websites.
Embedded content may behave in the same way as if you had visited the third-party website directly.
Such third parties may collect information, use cookies or monitor interaction according to their own privacy policies.
Analytics
We may use analytics and website-performance tools to understand website usage, improve our services and identify technical issues.
These services may collect information such as IP address, device information, browser information, pages visited and general website usage information, subject to their applicable policies and configuration.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
How Long We Retain Your Data
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer support, accounting, taxation, legal, regulatory, fraud-prevention and security requirements.
Order and transaction records may be retained for the period required by applicable laws and legitimate business requirements.
Your Privacy Rights
Subject to applicable law, you may contact us regarding personal information that we hold about you and may request appropriate access, correction, updating or deletion where applicable.
Certain information may need to be retained where we are required to do so for legal, tax, accounting, security or other legitimate purposes.
You may contact us using the details provided below for privacy-related requests.
Data Breach and Security Incidents
In the event of a security incident affecting personal information, we will take reasonable steps to investigate, contain and address the incident and provide notifications where required by applicable law.
Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, security, communication and other business functions.
Such third parties may process relevant information as necessary to provide their services and according to their applicable terms and privacy policies.
Automated Decision-Making and Profiling
We do not intentionally use personal information to make decisions that produce legal or similarly significant effects on customers through automated decision-making or profiling.
Third-party service providers may use automated systems for purposes such as fraud prevention, payment security or website functionality in accordance with their applicable policies.
Children’s Privacy
Our website is intended for general customers and business users. We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable legal requirements.
When changes are made, the updated policy will be published on this page with the revised Last Updated date.
Contact Us
For privacy-related questions, requests or concerns, please contact:
Raal Enterprises
Brand: The OM Dresses
Location: Surat, Gujarat, India
Email: info@theomdresses.com
Phone / WhatsApp: +91 96645 99001
When contacting us regarding an order or personal information request, please provide sufficient information to help us identify and respond to your request.
Regulatory and Legal Compliance
We aim to handle personal information in accordance with applicable laws and regulations governing privacy, data protection, e-commerce, payments, consumer protection and electronic transactions, as applicable to our business and services.
